Version dated 28 August 2026
Russian original. This English text is a translation for convenience. The Russian original prevails to the extent permitted by mandatory law.
These terms form part of the AI360 Public Offer. Mandatory consumer rights remain unaffected.
AI360 sells subscriptions, non-renewing packages and individual digital operations. A failed generation must not consume the allowance; an erroneous charge is restored after automated or manual verification.
Subjective dissatisfaction with style, composition, similarity or other creative features of a technically completed AI panorama is not by itself a cash-refund ground. This does not limit remedies for an objective defect or paid but unperformed service.
2.1. If Apple App Store purchases become available, Apple controls payment cancellation and refund under its rules. Requests are normally submitted at reportaproblem.apple.com, and subscriptions are cancelled in Apple subscription settings.
2.2. If Google Play or another store becomes available, the User follows that store’s displayed refund procedure or contacts AI360 where the store directs the claim to the Developer.
2.3. AI360 may supply technical transaction information but cannot independently return funds controlled by a platform.
2.4. RevenueCat carries technical purchase and lifecycle information but does not replace Apple/Google or decide a store refund.
Direct purchases through Robokassa are claimed from the Provider under this Policy. Robokassa’s Privacy Policy covers payment processing.
A full refund may apply to a duplicate charge, a confirmed purchase not activated within 24 hours and not corrected, a wholly unavailable and unused paid amount caused by the Provider, or another case required by law.
For an unperformed remainder, the refund may deduct completed generations, the actually used subscription period and documented direct performance expenses where mandatory law permits.
Free, bonus and compensatory generations have no cash value. An expired period is ordinarily not refunded where the promised access was available and no objective defect existed.
A technical failure can include a missing result after successful status and allowance deduction, an inaccessible result caused by AI360, a duplicate allowance charge, a confirmed server failure, or a paid plan missing from the account.
It does not by itself include normal AI artefacts, aesthetic dissatisfaction, failure to follow capture instructions, a disclosed unsupported device, a User-side network failure, or a lawful safety rejection. An objectively non-functional result is reviewed regardless of this list.
The first remedy for an isolated failed operation is release of the reservation or restoration of one generation. Restoration is recorded. If it is missing, the failure repeats or the paid function remains unavailable, the User may request a cash refund for the unperformed part.
Turning off renewal stops future charges but does not automatically refund the current period. A current-period request is assessed using generations used, access time, reason, platform rules and mandatory law. Account deletion or Filexa unlinking is not cancellation.
Email thismailnotbad@gmail.com or use “Report a problem”. Include the account email, app version, access status, purchase date/channel, transaction or receipt ID, generation ID and a concise error description. Never send full card details, CVC/CVV, passwords or bank/store verification codes.
AI360 may request only information needed to verify the account, payment ownership and fraud risk. The decision and remedy are sent through the original or another verified channel.
A monetary claim is handled within the legally required period; the operational target is up to 10 calendar days from receipt of the claim. Requesting missing information does not restart that period. A platform may control its own decision and settlement time.
An approved direct refund is sent through the original payment method unless law or the provider requires otherwise, and the Russian tax receipt is corrected where applicable.
The User may pursue a court, consumer authority or other mandatory remedy regardless of the support decision.
Previous editions: